Data-oriented Technical Complaint Management for Sustainable Problem Solution

Fuzzy Based Problem-Solution Data Structureas a Data Oriented Model for ABS Controlling

The anti-lock braking systems installed on vehicles for safe and effective braking, are high-order nonlinear and timevariant. Using fuzzy logic controllers increase efficiency of such systems, but impose a high computational complexity as well. The main concept introduced by this paper is reducing computational complexity of fuzzy controllers by deploying problem-solution data structure. Unlike...

An ICT-oriented Management Solution for NGNs

NGN architecture reused several standards from the IP world, as exemplified by the Session Initiation Protocol SIP, which is ubiquitous in the majority of these network components. However, the NGN management architecture simply presented a very generic management model that follows TMN. Several management technologies are proposed, such as Web services, CORBA and SNMP, to implement management ...

Technical Options for Sustainable Land and Water Management

Technical complaint management as a lever for product and process improvement

Complaint management activities have been traditionally seen from the customer relationship point of view, both by researchers and industrialists. Its potential as a driver for quality improvements has been widely neglected in the marketing dominated research field. From a production point of view, root cause analyses of customers’ problems pose a valuable base for improvement of products and p...

An Architectural Solution for Storage Management Problem

An IDC analyst, Graham Penn [Rossi06], has recently pointed out that storage use has increased exponentially and many organizations go for a quick fix, i.e., buy more hardware. The concern is how to keep up with storage expansion through efficient data management. A technology writer, Sandra Rossi [Rossi06], gives her analysis: “Bad data the source of costly storage management problems.” In fac...